IT Service Specialists
I have had the priviledge of working in the IT industry over 25 years. My progression grew from the mainframe platforms to the distributed systems environments. During that time I have also worked with numerous Help Desks, Service Desks, Call Centres and the Service Management ITIL(R) best practices. I realize that there are undisputable ties between ITIL(R) best practices and quality Call Centre Processes. Keeping that in mind, this Web Site focuses on consulting, training and the implementation of both best practices and quality processes.